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As of February 28th, the Department of State urges Americans to depart now from the Middle East due to serious safety risks. Americans needing assistance should call the State Department 1-202-501-4444 (from abroad) and +1-888-407-4747 (from the U.S. and Canada).

For the latest travel advisories, please visit https://travel.state.gov/en/international-travel/travel-advisories.html. To have the latest updates sent to you, enroll in the Smart Traveler Enrollment Program at step.state.gov, follow @TravelGov on social media, and follow the "U.S. Department of State - Security Updates for U.S. Citizens" WhatsApp channel.

If you are experiencing issues related to immigration, visas, your passport, or the Department of Homeland Security (DHS), our office may be able to assist.

Please provide your Constituent Information (below). We will also need the following documents which will be forwarded to the agency in question:

  1. Privacy Release Form: Under the Privacy Act, a federal agency needs a person’s permission before it shares their information with our office. Accordingly, please complete all sections of the Privacy Release Form (PRF). Please print a hardcopy and manually sign it (the agencies will not accept digital images or electronic signatures). If you do not have a printer, please let us know and we will mail a copy to you. Privacy Release Form (for passport issues); Privacy Release Form (for all other immigration, visa, and DHS issues)
  2. Request Letter: Provide a letter/email to Senator Schatz that explains your situation and what outcome you seek.
  3. Supporting Documents: Provide copies of any relevant supporting documents. For cases with the US Citizenship and Immigration Services (USCIS), please also provide copies of all notices (e.g. Forms I-797A, I-797C, I-797).

Please mail the documents to our Honolulu office: 

Office of U.S. Senator Brian Schatz
Attn: Casework
300 Ala Moana Blvd., Room 7-212
Honolulu, HI 96850

You can also email it to casework@schatz.senate.gov. Please add this email address to your contacts list to prevent our emails from landing in your junk mail inbox or spam folder. Also, please note that our computer system can only receive attachments that are 1 MB or smaller. Larger sized attachments may need to be sent in multiple emails.

If you have any questions, please contact us (808) 523-2061 or casework@schatz.senate.gov.

Constituent Information